Preparation - installation - operation - preventive measures: iTAC support begins with the iTAC.MES.Suite installation on-site with the customer and goes far beyond going live with the standard MES software.
Evaluation of the system requirements, installation, documentation, analysis and – if necessary – system adjustments, go-live preparation, updates/upgrades, virtualization and database support: Our qualified support team ensures smooth operation between the iTAC.MES.Suite and your system environment.
Support is necessary not only in the event of a problem, but also whenever scheduled or unscheduled changes occur outside of the iTAC.MES.Suite. Operating system updates, software version changes and changes within the internal IT environment are just a few examples which could impede smooth operation of processes even though the MES software continues to run 100% correctly.
Using synergies effectively
We support our customers with their processes by phone, e-mail or remote control – 24/7. As a result, anomalies or machine downtime can be analyzed and rectified very quickly.
Our customers can call our support line and speak to the iTAC experts with whom they worked together on-site during the installation phase. We will be happy to provide you with continued support on-site after installation. This personal customer care fosters trust and provides security.